Commendations & Complaints

Customer service focused

Commendations, either verbal or written, are one of the best ways to let someone know that you appreciate their good work. A commendation for an employee of the Los Altos Police Department is most often sent to the Chief of Police. You may also advise the employee’s supervisor or Watch Commander. Your comments can be made in person, or by phone, e-mail, or through an informal note or letter.

All Police Departments in the State of California are required by law to have a process by which a citizen may make a complaint against police personnel. The information below will assist anyone who has occasion to make a complaint against any Los Altos Police Department employee.

For more information on the process to make a complaints or commendations please see the documents provided below, available in English, Spanish and Chinese:

Citizen Complaint and Commendation Information Citizen Complaint Form
English
Spanish
Chinese
English
Spanish
Chinese