The Los Altos Police Department Communications Center serves as the Public Safety Answering Point (PSAP) for the City of Los Altos. Emergency and non-emergency police, fire and medical calls are answered 24-hours a day. The Communications Center has the responsibility of prioritizing and dispatching calls for service, monitoring and tracking field units, and ensuring the safety of officers in the field.
Non-emergency phone calls can be directed to (650) 947-2770.
If the situation is an immediate threat to life or property, medical emergency, fire or a crime in progress, always dial 9-1-1.
In an emergency, you can also dial (650) 947-2779. This is a helpful number to program into your cell phone, as cell sites often cross city lines and jurisdictions, meaning that cell phones calling 911 may be directed to an agency other than the Los Altos Police Department.
9-1-1 is the number to call for help in a police, fire or medical emergency, and is dedicated to calls for emergency aid and crimes in progress such as imminent threat to life, bodily injury, or major property damage or loss. A home burglary in progress, person with a gun, traffic accident, fires or calls for paramedic services are all examples of emergencies. If you are unsure if something is an emergency, call 9-1-1.
When Reporting an Emergency:
Tips for Helping Us Help You
We understand that having to call 9-1-1 for any reason can be a confusing and sometimes frightening experience. Utilize the following tips before and during your call that will insure the call is processed as quickly as possible: